Privacy Policy
Last Updated: May 06, 2026
At Pyramid Heating & Cooling Inc. (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://pyramidheatingandcooling.com, contact us by phone, email, or text message, or engage with any of our HVAC services across Los Angeles, Pasadena, Burbank, and surrounding areas.
Please read this policy carefully. By using our services, you agree to the practices described below.
1. Information We Collect
1.1 Information You Provide Directly
Pyramid Heating & Cooling Inc. collects personal information from you when you interact with our services, including when you sign up, make purchases, or communicate with us via text messages, phone calls, emails, or online forms. The types of information we collect may include:
- Full name
- Mailing and service address
- Phone number and email address
- Payment and billing information
- Details about your HVAC system and service needs
- Any other information you voluntarily provide to us
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information through cookies and similar tracking technologies, including:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website or source
- Device type and operating system
This data is used to understand how visitors interact with our website and to improve its performance and usability. You may disable cookies through your browser settings, though doing so may affect some website functionality.
1.3 Information Collected Through SMS and Text Messaging
If you opt in to our SMS messaging program, we collect your mobile phone number and any information exchanged through text-based communications, including appointment confirmations, service updates, and responses to our messages.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our HVAC services
- To process service requests, transactions, and payments
- To communicate with you about appointments, estimates, and service updates
- To send appointment reminders and follow-up communications via SMS, email, or phone
- To respond to your inquiries and provide customer support
- To analyze website usage and improve user experience
- To comply with applicable legal obligations and regulations
- To protect against fraud and unauthorized use of our services
We do not use your personal information to send unsolicited marketing communications without your explicit consent.
3. How We Share Your Information
3.1 Third-Party Service Providers
Your information may be shared with trusted third-party service providers solely for the purpose of operating our business and fulfilling our commitments to you.
These may include payment processors, scheduling platforms, CRM systems, and communication service providers. All third-party partners are required to maintain the confidentiality and security of your data and are prohibited from using it for any other purpose.
3.2 Legal Compliance
We may disclose your personal information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of our company, customers, or others.
3.3 No Sale of Personal Data
We do not sell, rent, distribute, or trade your personal data to third parties for marketing purposes without your explicit consent. Any information shared with third parties is exclusively for the purpose of delivering our services to you. Your data will never be sold to advertisers or data brokers.
4. Data Security
4.1 Security Measures
Pyramid Heating & Cooling Inc. takes the security of your personal information very seriously.
We employ industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction. We continuously monitor our systems to ensure your information is safe and secure, and we are committed to maintaining the highest levels of data protection to safeguard your privacy.
4.2 SMS and Text Messaging Security
Pyramid Heating & Cooling Inc. is committed to upholding the highest standards of privacy for all personal information collected through our text messaging services. We do not sell, rent, distribute, or trade your personal data to third parties without your explicit consent unless legally required to do so.
Any information shared with third parties is exclusively for the purpose of delivering our services to you. We assure you that your data will never be shared with third parties for marketing purposes.
4.3 Data Breach Notification
In the event of a data breach that may compromise your personal information, we will notify affected individuals and the appropriate regulatory authorities as required by applicable law, in a timely manner.
5. SMS Messaging and Opt-Out
5.1 How to Opt Out
If you no longer wish to receive text messages from us, you can opt out at any time by replying with the word “STOP” or “UNSUBSCRIBE” to the number from which you received the message. Upon receiving your request, we will promptly remove you from our messaging list, and you will no longer receive further text communications from us.
5.2 Help and Support
If you need assistance with our SMS program or any of our services, reply to any of our text messages with the keyword HELP, or contact us directly using the information provided in Section 10 of this policy.
6. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device that help us remember your preferences and understand how you use our site.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website. We do not respond to “Do Not Track” signals at this time; however, you may opt out of interest-based advertising through your browser or device settings.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Service and transaction records may be retained for a period consistent with our legal and business obligations. When personal data is no longer needed, we will securely delete or anonymize it.
8. Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to correct inaccurate or incomplete data
- The right to request deletion of your personal information
- The right to opt out of marketing communications at any time
- The right to request that we restrict certain processing of your data
To exercise any of these rights, please contact us using the information in Section 10. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Updates to This Privacy Policy
9.1 How We Notify You of Changes
Pyramid Heating & Cooling Inc. may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
When we make changes, we will notify you by updating the “Last Updated” date at the top of this policy. In the event of significant changes, we will provide a more prominent notice, such as sending an email notification or displaying a notice on our website.
9.2 Acceptance of Changes
By continuing to use our services after these changes, you agree to the revised Privacy Policy. We encourage you to periodically review this policy for the latest information on our privacy practices. If you do not agree with the updated policy, please discontinue use of our services and contact us to request deletion of your personal data.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Pyramid Heating & Cooling Inc.
Phone: (909) 999-9905
Email: gary@pyramidheatingandcooling.com
Website: https://pyramidheatingandcooling.com
Service Areas: Los Angeles, Pasadena, Burbank, Glendale, Sherman Oaks, Santa Clarita, CA
We are committed to resolving any concerns regarding your privacy promptly and transparently.