Terms and Conditions
Last Updated: May 06, 2026
Please read these Terms and Conditions carefully before using the services offered by Pyramid Heating & Cooling Inc. (“Company,” “we,” “our,” or “us”). By accessing our website, requesting a quote, scheduling HVAC service, or opting into our SMS messaging program, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of our services.
1. Services Offered
Pyramid Heating & Cooling Inc. provides residential and commercial HVAC services across Los Angeles, Pasadena, Burbank, Glendale, Sherman Oaks, Santa Clarita, and surrounding areas. Our services include, but are not limited to:
- Air conditioning repair, installation, and maintenance
- Heating repair, installation, and maintenance (including furnaces and heat pumps)
- Indoor air quality solutions including air filtration, air purifiers, air scrubbers, and UV light systems
- Emergency HVAC service available 24 hours a day, 7 days a week
- Free online estimates for new installations and replacements
- Any other information you voluntarily provide to us
Service availability may vary by location. Contact us to confirm availability in your area before scheduling.
2. Estimates, Pricing, and Payment
2.1 Free Online Estimates
We offer free online estimates for qualifying HVAC installations and replacements. Estimates are based on the information provided by the customer and are subject to change following an on-site assessment by a qualified technician. A final written estimate will be provided before work begins.
2.2 Pricing
All pricing is based on the scope of work, equipment required, and local market conditions. Prices are subject to change without notice. Any additional charges discovered during the course of a service visit will be communicated to you before proceeding.
2.3 Payment
Payment is due upon completion of services unless otherwise agreed in writing. We accept major debit cards, checks, and other payment methods as specified at the time of service. Failure to remit payment in a timely manner may result in service suspension and additional fees.
3. Scheduling and Appointments
When you schedule a service appointment with Pyramid Heating & Cooling Inc., you agree to:
- Provide accurate and complete information about your HVAC system and service needs
- Ensure that a responsible adult is present at the service address at the scheduled time
- Provide safe and reasonable access to the HVAC system and related equipment
We make every effort to arrive within the scheduled service window. However, appointment times may be affected by traffic, prior service overruns, or emergency calls. We will notify you of any delays as promptly as possible.
Cancellations or rescheduling requests should be made at least 24 hours in advance. Late cancellations or no-shows may result in a cancellation fee.
4. SMS Appointment and Reminder Program
4.1 Program Description
Pyramid Heating & Cooling Inc. offers an SMS messaging program to help keep you informed and organized throughout your HVAC service experience. By opting in to this program, you can expect to receive:
- Appointment confirmation messages after scheduling service
- Appointment reminders before your scheduled visit
- Technician dispatch notifications and arrival updates
- Follow-up messages related to your service or maintenance schedule
These messages are intended solely to support your service experience. Message frequency will vary based on your scheduled appointments and service activity.
4.2 How to Cancel SMS Messages
You can cancel the SMS service at any time by texting “STOP” to the number from which you received the message. We will confirm your unsubscribe status via SMS, and you will no longer receive messages from us. To rejoin the program, simply opt back in using the same process you used when you originally signed up, or contact us directly.
4.3 Getting Help
If you need assistance, reply to any of our text messages with the keyword HELP or contact us directly at pyramidhvacc@gmail.com.
4.4 Carrier Disclaimer and Message Rates
Carriers are not responsible for delayed or undelivered messages. Message and data rates may apply depending on your mobile plan. For questions about your text or data plan, contact your wireless provider directly.
5. Warranties and Guarantees
5.1 Workmanship
Pyramid Heating & Cooling Inc. stands behind the quality of our work. Our technicians are trained and experienced in diagnosing and repairing a wide range of HVAC systems. If a repair or installation does not meet reasonable performance expectations, contact us within 30 days and we will assess the issue at no additional labor charge.
5.2 Equipment Warranties
New HVAC equipment installed by our team may be covered by manufacturer warranties. Warranty terms vary by manufacturer and product. We will provide documentation of applicable warranties at the time of installation. Equipment warranties are subject to the manufacturer’s terms and conditions and may require regular maintenance to remain valid.
5.3 Limitations
Warranties and guarantees do not cover damage caused by misuse, neglect, unauthorized modifications, acts of nature, power surges, or failure to perform recommended maintenance. Pre-existing conditions identified at the time of service are excluded from warranty coverage.
6. Limitation of Liability
To the maximum extent permitted by applicable law, Pyramid Heating & Cooling Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services or any inability to access our services.
This includes, but is not limited to, property damage not directly caused by technician negligence, lost profits, business interruption, or equipment failure due to pre-existing conditions.
Our total liability to you for any claim arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.
7. Intellectual Property
All content on our website, including text, images, graphics, logos, and service descriptions, is the property of Pyramid Heating & Cooling Inc. or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written consent.
8. Privacy
Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Our Privacy Policy describes how we collect, use, and protect your personal information, including data collected through our website and SMS messaging program.
You can review our full Privacy Policy at: https://pyramidheatingandcooling.com/privacy-policy
9. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of our services shall first be attempted to be resolved through good-faith negotiation.
If a resolution cannot be reached, disputes shall be subject to binding arbitration in Los Angeles County, California, in accordance with the rules of the American Arbitration Association.
10. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. The “Last Updated” date at the top of this page will reflect the date of the most recent revision.
Your continued use of our services after any changes constitutes acceptance of the updated terms. We encourage you to review these Terms and Conditions periodically.
11. Contact Us
If you have any questions about these Terms and Conditions, our SMS program, or any of our HVAC services, please contact us:
Phone: (909) 999-9905
Email: gary@pyramidheatingandcooling.com
Website: https://pyramidheatingandcooling.com
Service Areas: Los Angeles, Pasadena, Burbank, Glendale, Sherman Oaks, Santa Clarita, CA
Thank you for choosing Pyramid Heating & Cooling Inc.
Terms and Conditions
Last Updated: May 06, 2026
Please read these Terms and Conditions carefully before using the services offered by Pyramid Heating & Cooling Inc. (“Company,” “we,” “our,” or “us”). By accessing our website, requesting a quote, scheduling HVAC service, or opting into our SMS messaging program, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of our services.
1. Services Offered
Pyramid Heating & Cooling Inc. provides residential and commercial HVAC services across Los Angeles, Pasadena, Burbank, Glendale, Sherman Oaks, Santa Clarita, and surrounding areas. Our services include, but are not limited to:
- Air conditioning repair, installation, and maintenance
- Heating repair, installation, and maintenance (including furnaces and heat pumps)
- Indoor air quality solutions including air filtration, air purifiers, air scrubbers, and UV light systems
- Emergency HVAC service available 24 hours a day, 7 days a week
- Free online estimates for new installations and replacements
Service availability may vary by location. Contact us to confirm availability in your area before scheduling.
2. Estimates, Pricing, and Payment
2.1 Free Online Estimates
We offer free online estimates for qualifying HVAC installations and replacements. Estimates are based on the information provided by the customer and are subject to change following an on-site assessment by a qualified technician. A final written estimate will be provided before work begins.
2.2 Pricing
All pricing is based on the scope of work, equipment required, and local market conditions. Prices are subject to change without notice. Any additional charges discovered during the course of a service visit will be communicated to you before proceeding.
2.3 Payment
Payment is due upon completion of services unless otherwise agreed in writing. We accept major debit cards, checks, and other payment methods as specified at the time of service. Failure to remit payment in a timely manner may result in service suspension and additional fees.
3. Scheduling and Appointments
When you schedule a service appointment with Pyramid Heating & Cooling Inc., you agree to:
- Provide accurate and complete information about your HVAC system and service needs
- Ensure that a responsible adult is present at the service address at the scheduled time
- Provide safe and reasonable access to the HVAC system and related equipment
We make every effort to arrive within the scheduled service window. However, appointment times may be affected by traffic, prior service overruns, or emergency calls. We will notify you of any delays as promptly as possible.
Cancellations or rescheduling requests should be made at least 24 hours in advance. Late cancellations or no-shows may result in a cancellation fee.
4. SMS Appointment and Reminder Program
4.1 Program Description
Pyramid Heating & Cooling Inc. offers an SMS messaging program to help keep you informed and organized throughout your HVAC service experience. By opting in to this program, you can expect to receive:
- Appointment confirmation messages after scheduling service
- Appointment reminders before your scheduled visit
- Technician dispatch notifications and arrival updates
- Follow-up messages related to your service or maintenance schedule
These messages are intended solely to support your service experience. Message frequency will vary based on your scheduled appointments and service activity.
4.2 How to Cancel SMS Messages
You can cancel the SMS service at any time by texting “STOP” to the number from which you received the message. We will confirm your unsubscribe status via SMS, and you will no longer receive messages from us. To rejoin the program, simply opt back in using the same process you used when you originally signed up, or contact us directly.
4.3 Getting Help
If you need assistance, reply to any of our text messages with the keyword HELP or contact us directly at pyramidhvacc@gmail.com.
4.4 Carrier Disclaimer and Message Rates
Carriers are not responsible for delayed or undelivered messages. Message and data rates may apply depending on your mobile plan. For questions about your text or data plan, contact your wireless provider directly.
5. Warranties and Guarantees
5.1 Workmanship
Pyramid Heating & Cooling Inc. stands behind the quality of our work. Our technicians are trained and experienced in diagnosing and repairing a wide range of HVAC systems. If a repair or installation does not meet reasonable performance expectations, contact us within 30 days and we will assess the issue at no additional labor charge.
5.2 Equipment Warranties
New HVAC equipment installed by our team may be covered by manufacturer warranties. Warranty terms vary by manufacturer and product. We will provide documentation of applicable warranties at the time of installation. Equipment warranties are subject to the manufacturer’s terms and conditions and may require regular maintenance to remain valid.
5.3 Limitations
Warranties and guarantees do not cover damage caused by misuse, neglect, unauthorized modifications, acts of nature, power surges, or failure to perform recommended maintenance. Pre-existing conditions identified at the time of service are excluded from warranty coverage.
6. Limitation of Liability
To the maximum extent permitted by applicable law, Pyramid Heating & Cooling Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services or any inability to access our services.
This includes, but is not limited to, property damage not directly caused by technician negligence, lost profits, business interruption, or equipment failure due to pre-existing conditions.
Our total liability to you for any claim arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.
7. Intellectual Property
All content on our website, including text, images, graphics, logos, and service descriptions, is the property of Pyramid Heating & Cooling Inc. or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written consent.
8. Privacy
Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Our Privacy Policy describes how we collect, use, and protect your personal information, including data collected through our website and SMS messaging program.
You can review our full Privacy Policy at: https://pyramidheatingandcooling.com/privacy-policy
9. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of our services shall first be attempted to be resolved through good-faith negotiation.
If a resolution cannot be reached, disputes shall be subject to binding arbitration in Los Angeles County, California, in accordance with the rules of the American Arbitration Association.
10. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. The “Last Updated” date at the top of this page will reflect the date of the most recent revision.
Your continued use of our services after any changes constitutes acceptance of the updated terms. We encourage you to review these Terms and Conditions periodically.
11. Contact Us
If you have any questions about these Terms and Conditions, our SMS program, or any of our HVAC services, please contact us:
Pyramid Heating & Cooling Inc.
Phone: (909) 999-9905
Email: pyramidhvacc@gmail.com
Website: https://pyramidheatingandcooling.com
Service Areas: Los Angeles, Pasadena, Burbank, Glendale, Sherman Oaks, Santa Clarita, CA
Thank you for choosing Pyramid Heating & Cooling Inc.